Here is everything you need to know for our conversion to Appfolio management software and our conversion from River City Property Management to gkhouses!
As you can tell, things are changing around here. We’ve built successful management companies with happy tenants and owners in both Birmingham (Alabama) and Nashville and we’d like to bring more of that flavor to you.
In an effort to improve your experience with us to the levels we are experiencing in our other cities, we are taking on a huge project of a software conversion AND a rebrand all at once!
We’ve done this before, but never in the same month. But we do have a good idea of the types of questions you want to know. So below, we’ve answered a bunch of those.
Frequently Asked Questions:
1. Why are you changing software?
We’ve always run our offices on the Appfolio system and wondered whether Propertyware was a better product. When we had the opportunity to run both systems with our move to Chattanooga, we saw it as an awesome way to try them both out and see which one we liked better. While there are many things we love about Propertyware, we decided that Appfolio was a better solution and would allow us to provide our Owners a better experience. Running two simultaneous systems wouldn’t work forever and once we decided which one was best for us, we decided to make the move.
2. When will this take place?
We will be converting to the new software after the July 19th disbursement and Owner Statement to you. This conversion will be in progress most of next week and will be completed by Friday the 28th. You will probably not notice anything has changed until we disburse August’s owner statement to you.
3. Where do I find my old information?
Our plan is to leave the old system’s Owner Portal up for at least 60 days. We will also be migrating the Owner Statement information in pdf format to your account in the new Appfolio system so we will have it available in the future.
4. How do I get setup, log in and view my new Owner Portal?
Prefer to do it the old fashioned way? Check out this pdf with step-by-step instructions:
5. How do I read and understand my new Owner Statement/Packet?
Here’s a pdf version of our Owner Statement if you would prefer the paper version:
6. What about tax reporting at the end of the year?
We will deliver to you all the year end reporting information prior to the end of January 2018.
7. I own more than one house and my maintenance reserves look screwy. Can you explain, please?
Probably the most difficult part of the transition is getting the maintenance reserves right.
Appfolio runs a per PROPERTY cash balance. Propertyware runs a per PORTFOLIO cash balance. Thus, when we switched, we had to convert a portfolio minimum to a property minimum.
It is easiest to take an example.
Let’s say you had a $500 minimum portfolio balance in our old system. If you had 2 houses, then we would divide that $500 by 2 and make each property have a $250 property minimum balance. Pretty easy right?
Unless you have 3 properties. In this case, since 3 doesn’t divide easily into $500, we dropped the total from $500 to $450 to make each property minimum a pretty round number. Therefore, if you have 3 properties, your minimum balance for each property is now $150.
Please keep in mind that these are examples and you may have agreed to a different reserve. There is no case where your total reserve INCREASES over what you had previously. This example isn’t meant to reflect that all people with 3 properties now have a $150 per property reserve. This is just to be used as an example.
8. Why are you changing the name to gkhouses?
There is no doubt that the name, River City, jives with the unique culture we have here in Chattanooga. And the brand River City has been synonymous with excellent property management in this region for quite some time. That being said, we hope to unify what we are doing in our other cities, which have our clients and tenants raving (4+ stars on Google), and bring that here to you. To do that, we need to be operating with one voice and under one proven successful system.