EFFECTIVE IMMEDIATELY All maintenance and repair requests must be submitted in writing, with the exception of emergency requests. Emergencies are defined as:
These emergency items should be phoned in immediately. Our office number is (423) 648-7368 and the emergency, after-hours call (423) 648-7368 and select option 5. You may submit all other requests via any of the following methods: Online: Please use our online Maintenance Form. Mail: this form to River City Property Management 317 Sylvan Street, Chattanooga, TN 37405 Personal Delivery: this form to River City Property Management 317 Sylvan Street, Chattanooga, TN 37405 By Fax: this form, our fax number is (423) 265-9581 By Email: this form to
Please be advised that should a maintenance request be submitted for any item that is deemed to be a result of tenant neglect or abuse, you will be charged for the repairs, parts needed, and a service call fee. Some examples of these tenant responsibility items are:
All requests must include the following information:
Please note that submission of a maintenance request is automatically deemed as permission to enter the premises to make the repairs, unless otherwise noted on the request. If you prefer to be present, or if you have pets that will need to be attended or restrained while a maintenance tech is in your home, please note this in your request, and list 2-3 convenient times that you will be available for an appointment. Someone will contact you to set it up.
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River City Property Management317 Sylvan StreetChattanooga, Tennessee 37405